Production Process & Delivery

We aim to have our products ready to be shipped to you as soon as possible, however we estimate 10 - 14 days from point of purchase. However this can take longer with production and shipping times stretching to 14 days  - and sometimes more - during busy periods, new product launches and when products are extremely popular.

Please note that all of our products are made to order and therefore our production to shipping timelines can also vary according our own production and quality assurance processes.

Rest assured once your order is placed you will receive an acknowledgement email from one of our staff and then the next email you should receive – unless there is a problem with your order - is a confirmation of shipping order.

Sometimes there are delays or issues with shipping – this a shipping/ postal issue which is currently a consequence of Brexit and COVID and sadly we have no control over whether or when the item is physically delivered. However, if you do have any issues, please speak to our customer service teams – who whilst run off their feet - will do their utmost to help.

We appreciate your understanding, patience and support and hope that our honesty won’t put you off buying our products – in fact if you think of the wastage we are saving from not buying in bulk and throwing away wasted product we hope it will encourage you even more to support our products.

Thank you and best wishes,

Team Bob